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If you are looking to drive business success through excellent customer service, then our comprehensive and customisable Service Desk will help deliver continual service improvement without the associated cost and risk.

Developed specifically for organisations of all sizes and in all business sectors, our purpose built 365 X 24 Service Desk handles all IT issues quickly, efficiently and cost effectively, from call receipt, through categorisation, assignment and escalation to ensure service is restored with the upmost efficiency. Resourced by analysts highly qualified and experienced in IT service management, and accessed via the Dacoll Self Service Web Portal, by phone, email or fax our Service Desk delivers immediate and long term benefits to your organisation, including:

  • Fixed cost per user
  • Delegation of the cost and risks associated with resource management, recruitment, staff rotas, etc.
  • Enhanced reputation
  • Improved service availability
  • Improved incident management
  • Improved problem management
  • Enhanced customer satisfaction.

 

The Dacoll Service Desk is already trusted by customers from the Commercial, Public Sector and Emergency Services organisations. If you are looking to drive business success through excellent customer service without owning the associated costs and risks, then you should be talking to us.

For more information click here or call us on 01506 815037