Hardware maintenance is a very diferent service to that provided by manufacturer's warranty. Our service desk accepts your call quickly and simply without sending you off to run diagnostics and tests before considering accepting your call. In short Dacoll accept that you know you have a problem. Your call is placed on line or you can speak to the UK based call management team if you prefer.

Other benefits include:

• Extend the life of hardware (sweat your assets for improved ROI)
• Reduced down time
• Dacoll deliver to agreed Service Levels (SLA) that outperform simple warranty for disruption and support offered by warranty. 
• Our managed service team monitor critical hardware for components that are running out of specification
• No penalties for occassional non hardware faults
• Systems restored to working state rather than functional (IE image reinstalled)
• Simple upgrade process
• Trend analysis for asset management
• Perfromance reporting and exception reports
• Service Delivery management: named contract management team
• Security cleared engineers
• Loan replacements available
  

All of these benefits deliver a return on investment through increased availability and users productivity.